Terms and condition

Welcome to Immaculate Lashing! These Terms of Service outline the agreement between you and Immaculate Lashing regarding your participation in our in-person training courses. By booking a training course with us, you agree to comply with these terms and conditions.

Cancellation Policy for Immaculate Lashing (In-person Training Courses):

1. 1. Rescheduling: If you need to reschedule your in-person training course, you must notify Immaculate Lashing at least 48 hours before the scheduled training date. Any rescheduling requests made within 48 hours of the training date may be subject to an additional £100 fee. However, please note that if the training is canceled within this 48-hour window, the full amount is still payable, and the £100 fee is lost.

1. 1. Cancellation: Last-minute cancellations and no-shows for in-person training courses are non-refundable. Immaculate Lashing invests time, resources, and preparation into each training session, and cancellations without sufficient notice can result in significant losses.

1. 1. Exceptions: In exceptional circumstances, such as illness or emergencies, Immaculate Lashing may consider waiving the rescheduling fee or offering a credit towards a future training course. However, this is subject to the discretion of Immaculate Lashing and will be evaluated on a case-by-case basis.

1. 1. Communication: All rescheduling or cancellation requests must be made directly to Immaculate Lashing via email or phone. Failure to communicate changes in a timely manner may result in the forfeiture of any rescheduling options or refunds.

1. Transferability: If you are unable to attend the training course, you may transfer your spot to another individual with prior approval from Immaculate Lashing. The new participant must meet any prerequisites or requirements for the course.

By booking an in-person training course with Immaculate Lashing, you acknowledge and agree to abide by the terms and conditions outlined in this cancellation policy. Immaculate Lashing reserves the right to modify or update this policy at any time, and any changes will be communicated to you in writing.



Refund Policy

Thank you for choosing Immaculate Lashing. We are committed to ensuring your satisfaction with our products and services. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our refund policy.

1. Return Eligibility:

You have 14 days from the date of receiving your item to request a return. To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition as when you received it, unworn or unused, with all tags intact, and in its original packaging.
• In term of returns they have to ship the item themselves and will use their own shipping label.
• You must provide the receipt or proof of purchase.

2. Return Process:

To initiate a return, please contact our customer support team at info@immaculatelashing.com. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send the package. Please note that we will not accept any items sent back to us without prior authorization.

For any questions or concerns regarding your return, you can always reach out to us at [client’s email address].

3. Damages and Issues:

We kindly request that you inspect your order upon receipt. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will promptly evaluate the issue and take appropriate measures to rectify it.

4. Exceptions / Non-Returnable Items:

Please be aware that certain items are non-returnable. This includes all digital products, such as ebooks, social media templates, and online courses. These items are strictly non-refundable under any circumstances.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about the eligibility of your specific item for return, please contact us.

Please note that sale items and gift cards are not eligible for returns.

5. Exchanges:

If you wish to exchange an item, the fastest way to ensure you receive the desired product is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

6. Refunds:

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be automatically processed to your original payment method. Please keep in mind that the processing and posting of the refund by your bank or credit card company may take some time.

We reserve the right to modify or update this refund policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team at info@immaculatelashing.com


Shipping Policy

Effective Date: 01.06.2023

Thank you for choosing Immaculate Lashing for your beauty needs. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from our website, www.immaculatelashing.com. By placing an order with Immaculate Lashing, you agree to comply with the terms and conditions set forth in this policy.

1. Shipping Destinations

Immaculate Lashing currently offers shipping services within the United Kingdom and internationally.

2. Order Processing Time

Upon receiving your order, Immaculate Lashing will make every effort to process and ship it within 0-3 business days. Please note that business days exclude weekends and public holidays. Order processing time may vary during peak seasons or promotional periods, and we appreciate your patience during these times.

3. Shipping Methods and Costs

Immaculate Lashing offers various shipping methods to ensure your order reaches you in a timely manner. The available shipping options and associated costs will be displayed during the checkout process.

4. Delivery Time

The estimated delivery time for your order will depend on the shipping method selected and the destination address. While we strive to provide accurate delivery estimates, please note that unforeseen circumstances, such as weather conditions or carrier delays, may affect the actual delivery date. Immaculate Lashing shall not be held liable for any delays beyond our control.

5. Tracking Information

Once your order has been shipped, if you have opted for signed tracking, Immaculate Lashing will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your shipment. Please allow 24 hours for Immaculate Lashing to do this.

6. Order Modifications and Cancellations

If you need to modify or cancel your order, please contact our customer service team at [client’s email address] as soon as possible. We will make every effort to accommodate your request; however, please note that once an order has been shipped, modifications or cancellations may not be possible.

7. Lost or Damaged Shipments

Immaculate Lashing takes great care in packaging and shipping your order to ensure it arrives in perfect condition. However, in the event that your shipment is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

8. Customs and Duties

For orders shipped within the UK, no additional customs duties or taxes will be applicable. However, if you are placing an order from outside the UK, please note that you are responsible for any customs duties, taxes, or fees imposed by your country’s customs authorities. Immaculate Lashing is not responsible for any additional charges incurred during the customs clearance process.

9. Returns and Exchanges

For information regarding our returns and exchanges policy, please refer to our separate Returns and Exchanges Policy available on our website.

10. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at immaculatelashing@gmail.com. We will be happy to assist you and provide any necessary clarification.